{"id":587,"date":"2025-11-04T09:11:59","date_gmt":"2025-11-04T08:11:59","guid":{"rendered":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/?page_id=587"},"modified":"2025-11-04T09:48:56","modified_gmt":"2025-11-04T08:48:56","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/atencion-al-cliente\/","title":{"rendered":"Atenci\u00f3n al Cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row remove_bottom_col_margin=\u00bbtrue\u00bb][vc_column]<div class=\"wpex-template-shortcode\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative wpex-vc_row-col-mb-0\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:clamp(60px, 7vmax, 120px);\"><\/div><\/div><\/div><\/div><\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/3&#8243;]<style>.vcex-heading.vcex_69de7d730cb14{color:var(--wpex-palette-336-color);font-size:var(--wpex-text-4xl);font-weight:600;}<\/style><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-text-left vcex_69de7d730cb14\"><span class=\"vcex-heading-inner wpex-inline-block\">Atenci\u00f3n al Cliente<\/span><\/h1><div class=\"vcex-module vcex-divider vcex-divider-dotted vcex-divider-center wpex-mx-auto wpex-block wpex-h-0\" style=\"margin-inline-end:10px;margin-block:10px;\"><\/div><style>.vcex-navbar.vcex_69de7d730e086 a.vcex-navbar-link{color:var(--wpex-palette-336-color);text-decoration-line:none;text-transform:uppercase;}.vcex-navbar.vcex_69de7d730e086 a.vcex-navbar-link:is(:hover,.active){color:var(--wpex-palette-337-color);}.vcex-navbar.vcex_69de7d730e086 a.vcex-navbar-link:is(:active,.active){color:var(--wpex-palette-337-color);text-decoration-line:none;}.vcex-navbar.vcex_69de7d730e086 a.vcex-navbar-link:hover{text-decoration-line:none;}.vcex-navbar.vcex_69de7d730e086{font-size:var(--wpex-text-base);}<\/style><nav class=\"vcex-navbar vcex-navbar--list vcex-module vcex-navbar-sticky wpex-transition-opacity wpex-duration-300 vcex-navbar-sticky-offset wpex-ls-offset vc_custom_1762246014319 vcex_69de7d730e086\"><div class=\"vcex-navbar-inner wpex-flex wpex-flex-wrap wpex-flex-col wpex-items-start wpex-gap-y-5 visible-desktop\"><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/aviso-legal\/\" class=\"vcex-navbar-link vcex-navbar-link--528 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Aviso Legal<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/politica-de-privacidad\/\" class=\"vcex-navbar-link vcex-navbar-link--542 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Pol\u00edtica de Privacidad<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/politica-de-cookies\/\" class=\"vcex-navbar-link vcex-navbar-link--550 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Pol\u00edtica de Cookies<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/sostenibilidad\/\" class=\"vcex-navbar-link vcex-navbar-link--553 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Sostenibilidad<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/documentacion-y-contratos\/\" class=\"vcex-navbar-link vcex-navbar-link--557 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Documentaci\u00f3n y Contratos<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/atencion-al-cliente\/\" class=\"vcex-navbar-link vcex-navbar-link--587 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Atenci\u00f3n al Cliente<\/span><\/a><\/div><div class=\"vcex-navbar-list-item wpex-list-item wpex-clear\"><a href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/canal-de-denuncias\/\" class=\"vcex-navbar-link vcex-navbar-link--597 wpex-block theme-txt-link list wpex-font-normal wpex-text-1em\"><span class=\"vcex-navbar-link-text\">Canal de Denuncias<\/span><\/a><\/div><\/div><div class=\"vcex-navbar-mobile-select hidden-desktop wpex-select-wrap\"><select autocomplete=\"off\"><option>Aviso Legal<\/option><option>Pol\u00edtica de Privacidad<\/option><option>Pol\u00edtica de Cookies<\/option><option>Sostenibilidad<\/option><option>Documentaci\u00f3n y Contratos<\/option><option>Atenci\u00f3n al Cliente<\/option><option>Canal de Denuncias<\/option><\/select><div class=\"wpex-select-arrow\"><span class=\"wpex-select-arrow__icon wpex-icon--sm wpex-flex wpex-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect fill=\"none\" height=\"24\" width=\"24\"\/><g transform=\"matrix(0, -1, 1, 0, -0.115, 23.885)\"><polygon points=\"17.77,3.77 16,2 6,12 16,22 17.77,20.23 9.54,12\"\/><\/g><\/svg><\/span><\/div><\/div><\/nav>[\/vc_column][vc_column width=\u00bb2\/3&#8243;][vc_column_text css=\u00bb.vc_custom_1762244282865{padding-bottom: 30px !important;}\u00bb]Metagesti\u00f3n SGIIC, SAU cuenta con un Reglamento para la Defensa del Cliente que se aconseja leer. Este documento establece el funcionamiento del Servicio de Atenci\u00f3n al Cliente y detalla el proceso para presentar y gestionar quejas y reclamaciones, las cuales la Entidad debe atender y resolver en un plazo m\u00e1ximo de dos meses desde su recepci\u00f3n en el departamento o servicio de atenci\u00f3n al cliente o, cuando proceda, ante el defensor del cliente.<\/p>\n<p>Si tras presentar una reclamaci\u00f3n ante el Servicio de Atenci\u00f3n al Cliente, el cliente no recibe una respuesta satisfactoria o transcurre un mes sin obtener respuesta, podr\u00e1 acudir a la OFICINA DE ATENCI\u00d3N AL INVERSOR DE LA CNMV ubicada en C\/ Edison 4, 28006 Madrid.<\/p>\n<p>Los clientes pueden dirigir sus reclamaciones o quejas inicialmente al responsable del Servicio de Atenci\u00f3n al Cliente de Metagesti\u00f3n SGIIC, SAU.:<\/p>\n<blockquote><p><strong>ASHIRA ALBA JAFA SI\u00d1ERIZ<\/strong><\/p>\n<p><strong>Tel\u00e9fono:<\/strong> 91-5200142<br \/>\n<strong>Correo electr\u00f3nico:<\/strong> sac@metagestion.com<br \/>\nC\/Orense, 20, 1\u00aa Planta, Oficina 13, 28020 Madrid<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><strong>DOCUMENTACI\u00d3N:<\/strong>[\/vc_column_text]<div class=\"vcex-grid-container vcex-module wpex-grid wpex-gap-20 wpex-grid-cols-1 wpex-lg-grid-cols-3\"><style>.vcex-icon-box.vcex_69de7d7310f7f{border-color:var(--wpex-palette-336-color);border-radius:var(--wpex-rounded-md);}.vcex-icon-box.vcex_69de7d7310f7f .vcex-icon-box-icon{color:var(--wpex-palette-337-color);}.vcex-icon-box.vcex_69de7d7310f7f:hover .vcex-icon-box-icon{color:var(--wpex-palette-336-color);}<\/style><a class=\"vcex-module vcex-icon-box vcex-icon-box-four vcex-icon-box-has-link wpex-inherit-color wpex-no-underline wpex-block wpex-text-center wpex-p-30 wpex-bordered hvr hvr-grow vcex_69de7d7310f7f\" href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-content\/uploads\/2025\/11\/Reglamento-Defensa-Cliente.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--icon wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-inline-flex wpex-text-1\"><span class=\"wpex-flex fa fa-regular fa-file-pdf\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-lg wpex-mb-10\">REGLAMENTO DE DEFENSA DEL CLIENTE<\/h2><\/div><\/a><style>.vcex-icon-box.vcex_69de7d7311c41{border-color:var(--wpex-palette-336-color);border-radius:var(--wpex-rounded-md);}.vcex-icon-box.vcex_69de7d7311c41 .vcex-icon-box-icon{color:var(--wpex-palette-337-color);}.vcex-icon-box.vcex_69de7d7311c41:hover .vcex-icon-box-icon{color:var(--wpex-palette-336-color);}<\/style><a class=\"vcex-module vcex-icon-box vcex-icon-box-four vcex-icon-box-has-link wpex-inherit-color wpex-no-underline wpex-block wpex-text-center wpex-p-30 wpex-bordered hvr hvr-grow vcex_69de7d7311c41\" href=\"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-content\/uploads\/2025\/11\/Orden-ECO-734-2004-de-11-de-marzo.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--icon wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-inline-flex wpex-text-1\"><span class=\"wpex-flex fa fa-regular fa-file-pdf\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-lg wpex-mb-10\">ORDEN ECO\/734\/2004<\/h2><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=\u00bbtrue\u00bb][vc_column]<div class=\"wpex-template-shortcode\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative wpex-vc_row-col-mb-0\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:clamp(60px, 7vmax, 120px);\"><\/div><\/div><\/div><\/div><\/div>\n<\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"Atenci\u00f3n al ClienteAviso LegalPol\u00edtica de PrivacidadPol\u00edtica de CookiesSostenibilidadDocumentaci\u00f3n y ContratosAtenci\u00f3n al ClienteCanal de DenunciasAviso LegalPol\u00edtica de PrivacidadPol\u00edtica de CookiesSostenibilidadDocumentaci\u00f3n y ContratosAtenci\u00f3n al ClienteCanal de Denuncias Metagesti\u00f3n SGIIC, SAU cuenta con un Reglamento para la Defensa del Cliente que se aconseja leer. Este documento establece el funcionamiento del Servicio de Atenci\u00f3n al Cliente y detalla el&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-587","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"_links":{"self":[{"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/pages\/587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/comments?post=587"}],"version-history":[{"count":8,"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/pages\/587\/revisions"}],"predecessor-version":[{"id":605,"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/pages\/587\/revisions\/605"}],"wp:attachment":[{"href":"https:\/\/inkfusion.es\/desarrollo\/metagestion\/wp-json\/wp\/v2\/media?parent=587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}